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Frequently asked questions
Genera & Legal
Shipping
Delivery
We currently operate as a delivery and shipping–based business and do not have a walk-in storefront.
This allows us to focus on curated selection, compliance, and direct-to-customer service without the overhead of a traditional retail location. All orders are placed through our website and fulfilled via local delivery or shipping.
Because of the nature of our products, we don’t accept returns on items that have been opened or used. If your order arrives damaged, incorrect, or a package appears tampered with, let us know within 24 hours and we’ll make it right. For local deliveries, please check your order at the door and raise any concerns before accepting so we can resolve it immediately.
You can reach us through the live chat on our website for the fastest response or email us at support@blumreserveco.com.(mailto:support@blumreserveco.com) For Houston local delivery orders, you’ll also receive a text message from the driver when they’re on the way, and you can reply directly to that message for delivery-related support.
Our products are derived from federally compliant hemp and contain no more than 0.3% Delta-9 THC by dry weight, in accordance with the 2018 Farm Bill. We operate as a registered Texas business and hold an active Texas consumable hemp retailer license, and all products are handled in line with applicable state and federal regulations.
Some products can have noticeable psychoactive effects depending on the strain and cannabinoid profile. We carry a range of options — from high-potency strains (some testing up to around 30% total cannabinoids) to more mild or CBD-forward varieties for a lighter experience. If you’re not sure what to choose, use the chat icon on our site and our team can help guide you like a budtender.
Yes. Our flower is selected for quality, terpene profile, and overall experience. While it’s federally compliant hemp, it’s grown and cured similarly to traditional cannabis and can have comparable aroma, flavor, and effects depending on the strain. Many customers find the experience very similar to what they expect from high-quality flower.
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