REFUND POLICY

A LEGAL DISCLAIMER

This Refund Policy explains how Blüm Reserve Co. LLC (“we,” “us,” “our”) handles returns, refunds, exchanges, and order issues. The information provided here is intended to clearly outline our procedures and obligations regarding refunds and product concerns. This policy does not constitute legal advice, and customers should seek independent guidance if needed.

Due to the nature of hemp-derived products and strict handling regulations, Blüm Reserve Co. LLC must follow specific rules that limit the ability to accept returns or issue refunds. By placing an order, you acknowledge and agree to this Refund Policy.

REFUND & RETURN GUIDELINES

Blüm Reserve Co. LLC maintains a strict no-refund and no-return policy, with limited exceptions for damaged or incorrect products. This ensures compliance with hemp handling laws and protects product integrity.

ALL SALES ARE FINAL
Once an order is placed, it cannot be canceled, modified, or refunded. We do not accept returns of any kind due to safety, regulatory, and product-handling requirements.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or contains an incorrect item:
• Contact us within 24 hours of receiving your order
• Provide photos of the issue and your order number
• We will review the situation on a case-by-case basis

If approved, we may issue store credit or replace the affected item at our discretion. Store credit is not guaranteed and is evaluated based on the specific circumstances.

NON-REFUNDABLE FEES
The following are always non-refundable:
• Delivery fees
• Re-delivery fees
• Failed delivery fees
• Missed delivery window fees
• Payments for orders where the customer fails identity verification

PRODUCT INTEGRITY POLICY
For health and legal reasons, we cannot accept opened, used, or tampered products. This includes:
• Flower
• Pre-rolls
• Vape products
• Gummies and edibles
• Any ingestible or inhalable product

SHIPPED ORDERS
For shipped orders, Blüm Reserve Co. LLC is not responsible for delays, lost packages due to incorrect addresses, or carrier-related issues. Concerns must be directed to the carrier.

CUSTOMER RESPONSIBILITIES & POLICY APPLICATION

By purchasing from Blüm Reserve Co. LLC, you agree to follow the procedures outlined in this policy and understand the conditions under which refunds or replacements may or may not be provided.

CUSTOMER RESPONSIBILITIES
Customers are responsible for:
• Providing accurate delivery and shipping information
• Being available during the selected delivery window
• Verifying the condition of products upon receipt
• Submitting any damage claims within the required 24-hour window
• Ensuring compliance with all age and ID requirements

DELIVERY LIMITATIONS
Refunds or credits will not be provided for:
• Customers unavailable at delivery
• Failure to complete ID verification
• Orders returned due to incorrect addresses
• Delays outside of our control

POLICY ENFORCEMENT
Blüm Reserve Co. LLC reserves the right to determine eligibility for store credit or replacement items. Decisions will be made based on evidence provided and compliance with the conditions outlined in this policy.

POLICY UPDATES
This Refund Policy may be updated at any time to reflect changes in company procedures or regulatory requirements. Continued use of our website and services indicates acceptance of any updated policy.

CONTACT INFORMATION
For questions or assistance regarding refunds or product issues:
Email: {{your email}}
Phone: {{your phone}}